Last updated 12 October 2026.
1. Who you are dealing with
GateHQ is a trading name of HQ Software Ltd.
- Legal name
- HQ Software Ltd
- Company number
- 17341989
- Registered in
- England and Wales
- Registered office
- 128 City Road
London
EC1V 2NX
United Kingdom
2. What GateHQ is
GateHQ introduces gate owners to gate companies. We are not a party to the gate work. We do not carry it out, supervise it or guarantee it.
Any contract for the work is between the gate owner and the gate company.
3. For gate owners
Asking for a quote is free. We send the enquiry to up to three nearby companies. There is no promise that anyone will get in touch.
4. What a credit is
One credit buys one set of contact details. Credits do not expire.
A credit is not money. It cannot be exchanged for money or transferred.
5. First come first served
The first company to unlock an enquiry gets the owner's contact details, and the enquiry then closes to everybody else. It does not get the work: you still have to win the job. Being sent an enquiry is not a reservation.
6. The free first job
Each company gets one free unlock, once, for life.
7. Refunds
Report a problem from the job screen. A person reads every report. Refunds are decided case by case and are never automatic.
An automatic refund would let a company unlock an enquiry, write the number down, and hand it back.
8. Monthly plans
A monthly plan changes where a company appears. It does not buy work.
- Free
- No listing fee
- Listed
- £9.00 a month
- Featured
- £19.00 a month
You can cancel at any time from the billing screen. Your listing drops to Free at the end of the period you have already paid for.
9. VAT
HQ Software Ltd is not registered for VAT. No VAT is charged, so there is no VAT to reclaim.
10. Your listing
Your company is responsible for everything its listing says. You must hold whatever licences and insurance your work requires.
11. Taking a listing down
Any company can ask for its listing to be removed. Email support@hqsoftware.app to ask.
12. What GateHQ is not liable for
We are not liable for work done by a listed company, an enquiry that turns out to be worthless, or anything outside our reasonable control.
Nothing in these terms limits liability that cannot lawfully be limited.
13. Changing these terms
The date at the top of this page is when these terms last changed.
14. Law and courts
The law of England and Wales applies to these terms. The courts of England and Wales deal with disputes.