Last updated 26 October 2026.
Who this is about
GateHQ is a trading name of HQ Software Ltd. The company decides how your information is used. This makes it the controller.
- Legal name
- HQ Software Ltd
- Company number
- 17341989
- Registered office
- 128 City Road
London
EC1V 2NX
United Kingdom
If you are asking for a quote
We collect your name, email address, phone number, postcode and what you write about your gate. We use this information to introduce you to nearby gate companies.
We offer your enquiry to up to three matching companies. They receive your postcode district, the job details and your message. Any phone number, email address or postcode in your message is blanked out. These emails do not include your name or full postcode. Your contact details stay hidden.
The first company to unlock your enquiry receives your name, phone number and email address. The enquiry then closes to everybody else.
Selling that introduction is how GateHQ makes money.
The 72 hour rule
If nobody unlocks your enquiry within 72 hours, we email the full details free to nearby matching companies. This includes your contact details. A response is not guaranteed.
The site checks for these unsold enquiries every hour.
If you run a gate company
We hold your account email address, a protected password hash and the company details on your listing. These include the services and brands you enter, business type, opening hours, coverage and any company confirmation date.
You can upload a company logo and project photos with captions. These appear publicly when your listing is published. You can replace or remove them through your profile. We resize and re-encode uploaded images without their original metadata, including embedded location data. Only upload images you have permission to share.
You enter your card details on a Stripe page when you pay. Stripe handles the card payment. GateHQ never sees your card details.
If you set a service reminder
We hold your email address, company or site name, postcode, last service date and chosen service interval. We also store the postcode location when it can be found, the calculated due date and reminder preferences.
We use these details to manage the site record and send service reminders. We record when reminders are sent and whether you have unsubscribed. Every reminder has an unsubscribe link.
Service reminder emails are sent daily at 07:00 London time.
Client records and certificates
Engineers can store client names, addresses and contact details, site addresses and postcodes, gate records, inspection readings, findings, photographs and declarations. Issued certificates include a stored version of the inspection record and a PDF.
In the app, access to a full certificate PDF and its photographs is restricted to the engineer account responsible for that certificate. The engineer can download the PDF and share it with their client.
Anyone with the gate label code can open its public verification page. The page and its quote link include the site name and postcode, gate reference, inspection date, result, next due date, engineer company and phone number, and certificate reference and version. The full PDF, photographs and client contact details are not shown there.
Who else sees your information
| Service | What it receives | Why |
|---|---|---|
| Stripe | Your card details, entered on a Stripe page and never seen by GateHQ. Your company name and email address. | Taking payment. |
| Resend | The email address and the contents of the message being sent. | Sending email. |
| postcodes.io | The postcode only. | Turning a postcode into a location to find nearby companies. |
Where it is kept
GateHQ runs on one server in London, United Kingdom.
How long it is kept
A daily tidy-up keeps the newest 200 certificate sync receipts for each certificate. These record saved changes; they are separate from the inspection report.
There is no scheduled expiry for accounts, enquiries, reminder records, client and site records, or issued certificates and photographs. Certificate versions and PDFs remain stored when a certificate is amended or withdrawn.
Unsubscribing stops reminder emails. It does not delete the stored reminder details.
To ask for removal, email support@hqsoftware.app.
Your rights and how to use them
You have the right to ask for a copy of your information, to have it corrected or deleted, and to object to its use.
To use these rights, email support@hqsoftware.app.
You also have the right to complain to the Information Commissioner's Office.
Changes to this page
The date at the top of this page is when it last changed.